| Due to the recent
upgrade of our online system, you will be prompted
to download new ActiveX controls. If the
download does not start automatically, please follow
the steps below: 1) In Internet Explorer's
Security Settings, please add imgweb.charlestoncounty.org
as a trusted site.
2) Temporarily disable your Firewall, Virus
Scan and any other popup blocker software you might
have active on your machine.
3)
Click here to read the instructions on
configuring Microsoft Internet Explorer browser to
work with ActiveX controls used by the upgraded
Imaging system.
Click here to see the instructions in the
video.
4) Clean your current ActiveX controls using this utility or using these instructions.
After you complete the above steps, try to enter
the online application again to see if the automatic
download will start and complete properly.
Once the new ActiveX controls are downloaded, you
will need to reboot your machine and then re-enable
your Firewall, Virus Scan and other security
software that was temporarily disabled.
Manual Installation Procedure:
Click Here to download the new ActiveX controls
needed to access our online imaging systems.
Click Here to get the ActiveX controls through Email. Please ensure that you can receive Email attachments upto 13MB.
When prompted, click on Run. On some computers,
there might be a second window that comes up asking
again if you want to run the installation. If
that is the case on your computer, please click on
the Run button again.
Note:
Downloads using a dial-up modem may
take up to 30 minutes.
IMPORTANT: If
during installation you see an error notice window,
please follow the steps below:
1) You should see two options on the error
window. Retry or Cancel. Click on Cancel
to proceed.
2) The installation should resume. If you
get another error notice, repeat step 1. If
the installation continues properly, then proceed to
step 3.
3) Reboot your computer to complete the
installation.
|
